Frequently asked questions.

Q. What time can I Check-In?
A. Check-in is any time after 2:00pm - We do offer early check-in please contact the reservationist for more information.

Q. What is Check - Out Time?
A. Check-Out is at 11:00am - We do offer late check-out please contact the reservationist for more information.

Q. Do you offer breakfast?
A. We do offer a continental breakfast.
Times: Mon - Fri 6:00am - 10:00am Sat - Sun 6:00am - 11:00am

• Fresh Coffee/Tea
• Orange Juice/Apple Juice
• Fresh Fruit (Apples/Oranges)
• Bagels/English Muffins/Mini Muffins/Oat Meal/Danishs
• 3 Types of Cereal

Q. What are the pool and hot tub hours?
A. Pool Area hours are 11:00am to Midnight

Q. Do you have a fitness room?
A. Yes we do have fitness room that is available 24 hours.

Q. Do you offer High Speed Internet?
A. We offer free wireless or WI-FI based wireless. A wireless client is required. Most laptop computers have a wireless client installed and ready to use.

Wi-Fi Status

Q. What is your Cancellation Policy?
A. Cancellation Policy is 24 Hours prior to Arrival dates check-in time of 3:00pm arrival date. Failure to cancel within the allocated time period or no-show will result in a charge of $40.00 late cancellation fee or no-show.

Q. Do you offer Group Rates for weddings, special area events etc.?
A. Yes we can set up group events with special group pricing based on your event and requirements. Please contact our sales department for further assistance.

Q. What is the pet policy?
A. Pets are allowed with a fee of $10.00 per pet per night.

Q. What is the Child policy?
A. Children 12 And Under Are Free In Room With One Paying Adult In Existing Bedding.

Q. What transportation services are available in Ionia?
A. Cross Town Taxi provides taxi service in Ionia County and to Lansing and Grand Rapids Airport. Please call 616.304.3669 for rates and service times.

There is also Ionia Area Dial-A-Ride. More information is available on their website.